Contact & Grievance

Contact us

For general questions, support, or anything not covered below, email us at support@example.com. We're a small team — please allow us a reasonable time to respond.

Grievance Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following person has been appointed as the Grievance Officer for Perfume Marketplace:

Name: [Grievance Officer Name Pending] Email: grievance@example.com Address: [Registered Address Pending]

You may contact the Grievance Officer with complaints about content on the Platform (including listings, messages, or reviews), violations of our Terms & Conditions, or concerns about how your personal information has been handled under our Privacy Policy.

What to expect

• We will acknowledge receipt of your complaint within 24 hours.
• We aim to resolve complaints within 15 days of receipt, in line with the timelines prescribed under the IT Rules, 2021. Complex matters — including those requiring investigation, input from other users, or legal advice — may take longer; we will keep you informed.
• Complaints about specific listings or users are best submitted using the Report Listing or Report User option on the relevant page, which routes directly into our moderation queue. Use the Grievance Officer contact above for anything that reporting option doesn't cover, including appeals of a moderation decision or complaints about how the Platform itself is operated.

Legal entity

Perfume Marketplace is operated by [Legal Entity Name Pending], registered address [Registered Address Pending].